1.1. The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

1.2. “Consumer” within the meaning of these terms and conditions is any natural, legal person or person under public law who concludes a legal transaction to purchase a SIM card or a service (top-up).

2.1. The following regulations regarding the conclusion of the contract apply to orders via our internet shop http://www.travsim.de and http://www.travsim.com.

2.2. If the contract is concluded, the contract comes with it own conditions.

travSIM GmbH Domains:

travSIM.com, travSIM.de, travSIM.us, travSIM.co.uk ,travSIM.co.za).

Marcel Scheifhacken

Friedrich-Franz Str.19 Haus AD-14770 Brandenburg adH.

Register number: HRB27022P.

Register Court: Amtsgericht Potsdam.

2.3. The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

The offer is accepted in writing or in text form or by sending the ordered goods within one week.If the deadline has expired without result, the offer is considered rejected.

2.4. When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.


The order takes place in the following steps:

1. Select the desired goods
2. Confirm by clicking on the “Add to shopping cart” buttons 
3. Check the information in the shopping cart
4. Press the “Buy now” button 
5. Register in the online shop after registering and entering the registration details (email). Address and password) or guest access and entering all data. 
6. Re-checking or correcting the respective data entered.
7. Binding dispatch of the order.

Before the order is bindingly sent, the consumer can go back to the website on which the customer's information is recorded and correct input errors by pressing the "Back" button in the Internet browser he is using and after checking his details Closing the internet browser will cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email (confirmation of receipt).This does not constitute acceptance of the offer. Acceptance of the offer takes place in writing, in text form or by sending the ordered goods within one week

2.5. Storage of the contract text for orders via our online shop: We save the contract text and send you the order data and our general terms and conditions by email. You can view the terms and conditions at any time at http://www.travsim.de/agb.You can view your past orders in our customer area under: My Account > My Orders.

3.1. The prices stated include statutory sales tax and other price components. In addition, there are any shipping costs.

3.2. The consumer has the option of paying in advance, direct debit, PayPal, credit card (Visa, Mastercard, American Express).

3.3. If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

4.1. Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate dispatch.

4.2. If the consumer has chosen to pay in advance, we will not ship the goods before receipt of payment.

5.1. The company travSIM GmbH is an agent for the telecommunications service and assumes no liability, in particular for network coverage. The telecommunications service is provided and guaranteed by the mobile phone provider specified in the product.

5.2. The general terms and conditions of the responsible mobile phone provider apply to the provision of the telecommunications service.

5.3. The consumer undertakes not to misuse access to the services or the services themselves, in particular

• Not to transmit any malware, unauthorized advertising, chain letters or other harassing messages;
• Not to violate any legal provisions or rights of third parties, in particular intellectual property rights (e.g. copyright and trademark rights);
• Not to use the services to establish connections in which he receives payments or other financial consideration from third parties as a result of establishing the connection (e.g. connections to advertising hotlines);
• If the customer is a private customer, not to use these services for commercial purposes.

5.4. If the consumer violates Section 5 or Section 3, the respective mobile phone provider is entitled to take all necessary measures to eliminate the misuse.

5.5. travSIM GmbH is not responsible for the technical requirements of the end device (hardware) for using the SIM cards.

6.1. We reserve ownership of the goods until the purchase price has been paid in full. 

7.1. Right of cancellation.

You can cancel your contractual declaration within 14 days without giving reasons in text form (e.g. letter, email) or - if the item is left to you before the deadline - also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Para 1 and 2 EGBGB as well as our obligations in accordance with Section 312g Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in a timely manner.

7.2. The revocation must be sent to:

travSIM GmbH (travSIM.com, travSIM.de,travSIM.us,travSIM.co.uk,travSIM.co.za)
Marcel Scheifhacken
Friedrich-Franz Str.19 Haus A
D-14770 Brandenburg adH
Email service@travsim.com

7.3. Consequences of revocation.

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be returned. If you are unable to return or return the received service and benefits (e.g. usage advantages) or only partially or only in a deteriorated condition, you must pay us compensation. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond checking the properties and functionality. “Testing the properties and functionality” means testing and trying out the respective goods, as is possible and usual in a store.
Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or an item if the price of the item is higher at the time of cancellation have made the contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent as parcels will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you when you send your cancellation declaration or the item, and for us when we receive it. 

Excluded from the revocation are SIM cards that have already been registered for activation by the customer and which have already been activated.

8.1. If you make use of your right of withdrawal, the following agreement applies in accordance with Section 357 Paragraph 2 of the German Civil Code (BGB), according to which you have to bear the regular costs of return if the goods delivered correspond to those ordered and if the price of the item to be returned is one The amount does not exceed 40 euros or, if the price of the item is higher, you have not yet provided the consideration or a contractually agreed partial payment at the time of cancellation.
Otherwise, the return is free for you.

9.1. As contract language German and English will be available exclusively.

1.1. travSIM GmbH uses different mobile phone providers in the different countries that travSIM GmbH offers. The mobile phone provider of the respective country for the respective SIM card (hereinafter referred to as “mobile phone provider”) provides its prepaid mobile phone services (“the Services”) subject to the following General Terms and Conditions (“GTC”), which the contractual partner (“Customer”) issues by granting them of the order ("prepaid mobile phone contract"). The validity of different conditions of the customer is excluded, even if the mobile phone provider does not expressly contradict them. These terms and conditions are supplemented by product or service-specific regulations, which can be viewed and accessed on the respective website of the mobile phone provider The customer service of travSIM GmbH will be happy to help you send the link to the website of the respective mobile phone provider. If you are unclear or have any questions, please contact us via kundendienst@travsim.de

1.2. These General Terms and Conditions apply to all prepaid contracts concluded from August 1st, 2013.

Mobile phone contracts for services from the respective mobile phone provider of the purchased SIM card. travSIM is not a mobile phone provider and therefore cannot guarantee network quality or network coverage. By using the SIM card, the customer accepts the terms and conditions of the respective mobile phone provider.

1.3. The mobile phone provider is entitled to send the customer notifications relating to the contractual relationship by sending them to the address specified by the customer or by sending a text message via the short message service (“SMS”).

2.1. The prepaid mobile phone contract between the mobile phone provider and the customer comes into effect upon receipt of the order confirmation, or at the latest when the service is provided (activation of the mobile phone card).

2.2. travSIM provides the customer with a mobile phone card from the respective mobile phone provider (“Prepaid Card”). The possibility of using the prepaid card in the mobile network.

The mobile network operated by the mobile phone provider is granted at the customer's request (customer activation). Customer activation is carried out by providing the required data as part of the

Registration via hotline or online registration on the homepage. The customer is

is obliged to provide the data correctly. Customer activation is completed by

Customer makes a first call.

2.3. The mobile phone provider can refuse to accept the customer order if there is a serious reason, e.g. B. the customer provides incorrect information or there is reasonable suspicion that the customer intends to misuse the services.

2.4. The prepaid mobile phone contract ends with final deactivation in accordance with Section 6.3.

2.5. The right of both contractual partners to terminate without notice for good cause remains excluded.

3.1. Unless otherwise agreed, the content of the prepaid mobile phone contract between the mobile phone provider and the customer is based on the content of the order form, the service descriptions and price lists current at the time the contract is concluded, and these General Terms and Conditions.

This was pointed out during the ordering process. The service descriptions and price lists are available for inspection by the customer in the mobile phone provider's sales outlets or online websites or are brought to the customer's attention in a reasonable manner through the opportunity to take note. Changes will be made in compliance with legal regulations and will be announced to the customer.

3.2. The mobile phone provider provides the customer with the prepaid card with a telephone number, two personal identification numbers ("PIN") and two corresponding personal unlocking codes ("PUK"). The prepaid card and PIN are a prerequisite for access to the GSM service operated by the mobile phone provider. Mobile network whose licensee is the respective company that operates the network. The PUK can be used to legitimize customer service.

3.3. The telephone number of the prepaid card will be provided to the customer upon purchase, e.g. B. in the “welcome letter”. Customers must accept changes to phone numbers when they occur.

Measures or decisions taken by the regulatory authority towards the mobile phone provider and the procedural regulations issued therefor or the allocation was made based on incorrect information provided by the customer.

3.4. The services of the mobile phone provider are spatially limited to the reception and transmission area of ​​the respective country and the respective mobile phone provider's mobile network.

In addition, the customer is entitled to use connections to connections abroad as well as connections via foreign mobile networks as part of the offer from the mobile phone provider as long as the mobile phone provider technically allows this and has agreed this with the respective foreign network operators. The conditions of prepaid roaming apply to connections abroad and from abroad.

3.5. As part of the prepaid mobile phone contract, the mobile phone provider provides the customer with the use of telecommunications services within the meaning of Section 3 No. 24 TKG within the scope of these General Terms and Conditions.

These are services provided for a fee, which are entirely or predominantly in the transmission of signals via telecommunications networks.

3.6. In addition to the telecommunications service in accordance with Section 3.5, the mobile phone provider may grant the customer access to so-called “premium services” within the meaning of Section 3 No. 17 b TKG, in particular to those services that are provided over a specific number range, within which a another service, other than the telecommunications service in accordance with Section 3.5, is provided by the mobile phone provider or a third party. Premium services include, in particular, chat services, music services, entertainment services, adult entertainment services, forums and service hotlines. Premium services can also be provided via normal landline numbers become. Overall, it is irrelevant whether the further service via the connection is a separate fee may or may not apply in addition to the connection fee. As far as further services a separate fee is charged that goes beyond the connection fee and there is no charge for this.

If a separate invoice is created, it will be sent to the customer using this service billed together with the telecommunications service in accordance with Section 3.5 and Section 5.

3.7. The mobile phone provider does not guarantee mobile phone coverage within closed rooms, even if network coverage is generally available, as this may be affected by the specific structural conditions.

3.8 The mobile phone provider provides its services within the capacity limits of the respective mobile phone network. Temporary disruptions, restrictions or interruptions in services may also occur in emergencies and disasters, due to atmospheric conditions and geographical features as well as radio-related obstacles, interruptions in the power supply or due to technical changes to the mobile phone provider's facilities (e.g. improvements to the network, relocation of the... Locations of facilities), due to other measures e.g. maintenance work, repairs, etc., which are necessary for the proper or improved provision of the services, or due to reasons of force majeure (including strikes and lockouts).

3.9. Section 3.8 applies accordingly to disruptions, restrictions or interruptions of third-party telecommunications systems that are used by the mobile phone provider to fulfill the obligations arising from the customer relationship.

4.1. Separate terms and conditions, service descriptions and price lists apply to prepaid additional services or premium services in accordance with Section 3.6 that the mobile phone provider provides, in particular with possibly different contract periods and termination options. Changes to a prepaid additional service to the customer's disadvantage (e.g. service restrictions or price increases) do not entitle the customer to special termination of this prepaid mobile phone contract.

4.2. If additional services are provided by cooperation partners, an immediate result arises

Contractual relationship between the customer and the cooperation partner. The cooperation partners are within the scope of the offer and/or in the respective service description or

Price list marked. The service provided by the mobile phone provider is limited to providing technical access to the cooperation partner's terminal equipment as well as service management and debt collection. For errors made by the cooperation partner

The mobile phone provider is not liable for the devices used or for the fulfillment of its obligations. Service restrictions or price increases by the cooperation partners entitle the customer to

This does not apply to the special termination of the mobile phone contract. Accordingly, conditions set out in Section 4.2 also apply to premium services in accordance with Section 3.6 to the extent that these are provided by third parties.

5.1. The mobile phone provider calculates the following fees and charges them to the customer in accordance with this Section 5.

Invoice:

• A possible one-off connection fee, 
• Possible basic or package rates or a possible minimum turnover, 
• The use-dependent connection fees, 
• The use-dependent connection fees to premium services in accordance with Section 3.6, even if these are rendered via a landline number, and irrespective of whether the further service incurs a separate fee beyond the connection fee or not, 
• Other use-dependent and not use-dependent fees (e.g. for additional services), 
• The separate fee beyond the connection fee for the premium service in accordance with Section 3.6.
• Other fees stated in these GTC or the price list, 

insofar as they are charged or incurred according to the respectively valid price list depending on the customer's rate choice. The gross prices stated in the price lists shall serve as basis of contract.

5.2. The customer shall pay the network provider services from the contract and the contracts for additional services and premium services in advance; thus the customer shall be obliged to advance payment. Therefore, he can only use the services of the contract, the additional services and the premium services in case of sufficient credit on the individual credit account of the prepaid card ("prepaid credit account") with the network provider within the scope of his contract.

5.3. The fees in accordance with Section 5.1 shall be deducted from the prepaid credit account at the same time the service is rendered. Current connections shall immediately be interrupted when the prepaid credit is used up. The network provider may pass on increases of the legal value added tax rate to the customer so that the use-dependent and not use-dependent gross fees are increased. A possible increase of the legal value added tax rate and the resulting increase of the use-dependent and not use-dependent gross fees shall not entitle the customer to special termination.

5.4. The customer can make advance payments - if locally available - in the form of "top ups" as follows: (a) via an electronic top-up system, (b) by redeeming a prepaid cash card or (c) via the travSIM GmbH website as indicated under www.travsim.com.

5.5. Payments received in the bank account of travSIM GmbH without or with an incorrect reference (customer code / email/ order number) cannot be processed as top up.

5.6. If the customer states a wrong or someone else's telephone number, it cannot be excluded that the owner of the erroneously stated telephone number uses up the top-up amount. In this case, travSIM GmbH or the network provider shall not be liable for the possible credit used up and cannot refund amount. If the customer stated a wrong, however non-existing telephone number, the payment amount shall be returned to the bank commissioned and be available to the customer.

5.7. In case of top up by bank transfer/cash deposit, the booking on the travSIM GmbH account shall be carried out after receipt of payment. travSIM GmbH will email the voucher pin to the customers email address. All such sales are final travSIM GmbH will not accept returns on voucher pins. In case of redeeming a prepaid cash card, the customer shall be credited the nominal value of the prepaid cash card on his prepaid credit account within a few minutes.

5.8. An invoice for the top up of the prepaid card by bank transfer shall be prepared upon written request of the customer stating the top-up date and the respective amount. The preparation of the invoice shall be charged with a processing fee in accordance with the price list. Invoicing later than 80 days after topping up shall not be possible.

5.9. The network provider shall enable the customer to check the prepaid account balance. Billing shall be effected on a daily basis. The indication of the credit account balance shall be non-binding and shall not justify an independent entitlement of the customer to the network provider services in the respective amount.

5.10.  The customer may only raise objections to the debiting of amounts from his prepaid card immediately or as soon as possible from the respective debiting. Verification on the basis of itemised data shall only be possible insofar as the customer selected full storage of the connection data in his customer order.

6.1. The customer may make outgoing calls during the activity time frame. The duration of the activity time frame shall initially amount to 60 days or three months (depending on the network provider and country) after activation and be extended by another 60 days to 3 month (depending on the network provider and country) subject to a top up of the minimum voucher amount of the network provider in that country. The activity time frame shall be accordingly extended by means of further top ups.

6.2. The activity time frame may amount to a maximum of 12 months. The respective maximum duration shall result from the rate agreed with the customer.

6.3. If the activity time frame ends, the prepaid card is permanently deactivated by the network provider. Possibly existing prepaid credit will expire and will not be refunded.The contractual relationship between the network provider and the customer shall end upon deactivation of the prepaid card.

6.4. Once the prepaid card is deactivated the number will also be recycled and eventually reallocated to other customers. The customer cannot reactivate the SIM card once it has been deactivated. The customer has no right to keep the number or clam the number.

6.5. The customer may top up his prepaid credit account during the activity time frame starting a new activity time frame. 

6.6. In case the credit is used up before the expiration of the activity time frame, incoming calls shall be possible, even if the prepaid card is not topped up again.

7.1. The personal identification numbers (PIN) and the personal unblocking keys (PUK) shall be kept secret so that the unauthorised use of the prepaid card by third parties or misuse of personal information stored on the prepaid card are avoided. The customer shall immediately change the PIN if he assumes that unauthorised third parties gained knowledge of such.

7.2. The customer shall immediately inform the network provider about the loss, theft or unauthorised third-party use of the PIN and PUK.

8.1. The prepaid card shall be provided to the customer for use in accordance with the contract and the functions. It shall remain in the ownership of the network provider. The customer shall return the prepaid card to the network provider upon termination of the contractual relationship. Thus, he shall be obliged to advance payments in relation to his possible entitlements vis-à-vis the network provider due to the termination of the contract. The network provider may replace the prepaid card by another replacement card at any time.

8.2. The prepaid card shall be carefully stored by the customer so that misuse and loss are avoided.

8.3. The customer shall immediately inform the network provider about the loss, theft or unauthorised third-party use of the prepaid card. 

8.4. The customer shall immediately inform the network provider about any change of his name or address. This may be carried out in writing or by telephone via the customer hotline. Legitimisation of the customer by stating a PUK, secret code or - in case of written notifications - presenting a copy of the identity card or passport and the current registration certificate shall be required.

8.5. Assignment of the prepaid card to a third party shall only be permissible if the third party proves his identity vis-à-vis the network provider by means of an official identification document stating the address (identity card or passport with registration certificate) and submits a written take-over declaration.

8.6. The customer may not use his prepaid card in switching or transmission systems in order to initiate or forward third party connections (voice communication or data transmissions) to another third party. The customer may not use his SIM card to render tele-media services or telecommunication-supported services. This includes the sending of advertising SMS, advertising MMS and advertising e-mails to users of a public telecommunications network if it does not manually address one participant but is sent to a variety of participants in a system-controlled way.

8.7. It shall not be permitted to market the network provider mobile phone services for commercial purposes or to offer them to third parties for marketing without express written prior approval by the network provider. This regulation shall also apply in case only parts of the network provider mobile phone services are concerned.

8.8. The customer shall be obliged to exclusively use the prepaid card(s) received on the basis of this mobile phone contract to make use of the contractually agreed services. The further or commercial use of prepaid card(s) to render (mobile phone) services to third parties shall be subject to the express and written prior approval of the network provider. 

8.9. The customer is particularly prohibited from using the prepaid card for the following purposes: 

8.9.1  Rendering interconnection services of any type between the network provider mobile phone network and other public telecommunications or IP networks and/or 

8.9.2  Connection of company telephone systems or data networks (LAN/WAN) by means of so-

called GSM gateways (SIM boxes, least cost router) to the network provider mobile phone network. 

8.9.3  The customer may not establish connections leading to payments or other considerations of third parties to the customer.

9.1. The network provider shall be liable towards its customers for financial losses negligently caused by the network provider, its legal representatives and/or vicarious agents in accordance with Sect. 44a Telecommunications

Act (TKG).

9.2. In all other cases, the liability of the network provider, its legal representatives and vicarious agents shall be determined according to the following regulations: 

• The network providers’ liability for intentional or grossly negligent damage shall be unlimited. In the same manner, the network providers’ liability for damage resulting from the culpable injury to life, body or health shall be unlimited.
• If the prerequisites stated in a) do not exist, the network provider shall only be liable if a material contractual obligation (cardinal obligation) is culpably violated - no matter for which legal ground. In these cases, the liability of the network provider shall be limited to the contractually typical foreseeable damage. Obligations whose fulfilment only enables the proper implementation of the contract and whose compliance the contracting party may regularly rely upon shall be deemed cardinal obligations. They constitute obligations whose violation would put the achievement of the purpose of the contract at risk. 
• The abovementioned limitations of liability shall not apply to claims in accordance with the product liability act (ProdHaftG) and due to the absence of a guaranteed quality or assured characteristic of the services to be rendered by the network provider. If liability is excluded or limited, this shall also apply to the personal liability of the legal representatives, executive employees or other vicarious agents of the network provider.
  

9.3. The customer shall be obliged to take adequate measures for damage prevention and mitigation.

9.4. In any case of culpable violation of the Sections 8.6, 8.7, 8.8 and/or 8.9 by the customer, the customer shall owe the network provider a contractual penalty amounting to 1,250.00 EUR per the network provider mobile phone card used in violation of the contract and/or passed on to third parties. If the customer is a legal entity, the legal representative body shall also be liable to pay the contractual penalty as joint debtor in additional to the legal entity unless the use of the network provider mobile phone card in violation of the contract occurs without its knowledge and will.

The network provider shall reserve the right to assert further compensation claims vis-à-vis the customer violating the Sections 8.6, 8.7, 8.8 and/or 8.9 in addition to the contractual penalty. Contractual penalties paid shall be offset against compensation claims of the network provider. 

10.1.  The network provider shall collect, process and use the inventory and traffic data (Sect. 96 Para. 1 Telecommunications Act (TKG)) and the usage data (Sect. 15 German Telemedia Act (TMG)) or such Act by the country of the network provider of the customer within the scope of the purpose of the contractual relationship and in other cases provided that statutory provisions prescribe or permit the data collection, processing or use or the customer consents. The network provider may also process and use inventory data for customer advice, advertising own offers and market research.

10.2.  Moreover, the network provider may use traffic data stored to establish and maintain telecommunication as well as billing for the purpose of marketing telecommunications services, the demand-based design of telecommunications services or the provision of services with additional value with the consent of the customer. The customer may revoke his consent at any time with future effect.

10.3. The network provider shall delete the inventory data with the expiration of the calendar year following the termination of the customer relationship at the latest unless statutory provisions or the pursuit of claims require a longer storage period. The expiration of the billing period shall correspond to the point in time the invoice would be generated if it was a contract for a certain period of time. Deletion can be omitted if the customer raised objections to the credit amount before deletion.

10.4.  The customer shall not be entitled to be issued an itemised bill. The network provider may issue an itemised bill upon written request of the customer and for a separate charge in accordance with the price list. The destination phone number on the itemised bill shall be stated in its full length or without the last three numbers at the customer's choice. 

10.5.  If the customer makes use of the services of other network operators, the traffic data of the customer may be passed on for the purpose of billing to external accounting centers'. 

11.1. If the customer purchases a certain mobile phone ("end device with SIM lock") for exclusive use within a specific mobile phone network, he shall be obliged only to register with the end device with SIM lock within that network mobile phone network or to pay the fee to unlock the end device determined by that network provider. Such SIM lock phones cannot be used for the SIM cards sold by travSIM GmbH. Please ensure that your device is NOT SIM locked before you purchase the SIM cards provided by travSIM GmbH.

12.1.  The place of jurisdiction shall be the network providers main office or the place specified by the network provider provided that the customer is a businessman and the customer relationship forms part of the operation of his trading activities. However, the network provider shall be entitled to institute proceedings against the customer at any other legal jurisdiction. The legal jurisdictions shall apply to non-businessmen. 

12.2.  The relations of the parties shall be subject to the law of the country of the network provider operation with the exception of regulations on which legal orders are to be applied (Private International Law, Art. 3 et seq. of the Introductory Act to the German Civil Code (EGBGB)). 

13.1. There are no verbal agreements. 

13.2.  The customer may only assign rights from this customer relationship upon prior written approval of the network provider.